Frontend Developer

Veronika Goloborodko

Looking forward to a challenge in an international IT environment. Excited about the remote-only opportunity that values flexibility, a result-driven approach, and career excelling.

Projects

  1. https://hellenglish.goit.global/ ............[ HTML5, CSS3 ]
  2. https://cryptohub.goit.global/.............. [ JavaScript ]
  3. https://kidslike.goit.global......................[ React.js, Node.js ]

Professional Experience

Revenue (CSM) Operations Coordinator | Star, Kyiv (Ukraine)

February 2021 - Present

  • Managing Customer Satisfaction program by collecting transactional and relational NPS and CSAT scores, uncovering tendencies, and providing problem-solving resources
  • Analyzing CS, project, and revenue trends to reflect customers' health for the Customer Loyalty program
  • Administering Customer Gratitude Programs in cooperation with marketing, purchasing, and hospitality teams
  • Coordinating teams and tracking processes for successful programs operations and communicating programs result across a stakeholder audience
  • Assisting with pre-sales through Jira and Salesforce
  • Reviewed, signed, and documented NDAs, MSAs, and SOWs

Key Account & Sales Manager | Fairmont Grand Hotel, Kyiv (Ukraine)

August 2019 – January 2022

  • Ensured success and growth of over 70 corporate accounts and developed new business in multiple industries (top-producing manager February 2020)
  • Managed VIP guests and groups for Production and Concert & Talent Agencies accounts
  • Established yearly and individual pricing strategies, confirmed by written contracts
  • Aligned cross-functional teams to deliver all details of the contract to meet customers’ expectations

Social Project Coordinator | Volunteer, Kyiv (Ukraine)

March 2019 - August 2019

  • Organized a volunteering project of an American group in the Ukrainian foster family.

Front Office & Customer Experience Supervisor | Fairmont, Austin (TX, USA)

September 2017 - September 2018

  • Achieved top results in the sales program as well as scores 90% and above in customer service evaluations, trained new colleagues

Academic Experience

Frontend Development | SheCodes (online)

June 2022 - Present

Bachelor in Business Administration | Les Roches Marbella International School of Hotel Management, Marbella (Spain)

August 2014 - Dec 2017